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On-Call Special Events Associate

SUMMARY:

The Exploratorium’s Museum Rentals Department generates earned income and attendance for the museum through the promotion, sales and management of the facility for special events.  The Special Events Associate is on the frontline of the Museum Rentals staff, greeting and monitoring access to the museum, and must be friendly and approachable at all times as well as knowledgeable about the museum and the event taking place during their shift. They are also responsible for exhibit moves and monitoring the safety of guests and the museum.  They work very closely in collaboration with Event Explainers and the rest of the event team. This position reports to the Director of Museum Rentals & Concessions.

 

ESSENTIAL FUNCTIONS:

  • Record and mark placement of exhibits and furniture before event moves begin
  • Use proper equipment and safe procedures to relocate exhibits and museum furniture in designated gallery areas and other individual exhibits as requested
  • Place stanchions and other museum furniture and equipment throughout the museum as requested
  • Monitor vendor load in for safety and proper procedures
  • Monitor access to the museum or back of house facilities at specifically assigned locations
  • Greet and assist all museum visitors; answer general questions about the museum
  • Facilitate internal communication, as needed, with Operations, Custodians, “It” Person, First Aid, etc.
  • Assist with enforcement of venue regulations and policies (designated smoking locations, food & beverage to remain in facility, etc.)
  • Support other Special Events Associates by filling in as needed and through good, regular communication
  • Represents the Exploratorium in a professional manner at all times including adherence to department standards.
  • Perform light security and crowd control.
  • Communicate with all event staff via radio
  • Be prepared to initiate Emergency Response Procedures
  • Other related duties as assigned.

 

 

MINIMUM QUALIFICATIONS:

  • Six months special events or customer service experience required.
  • Conversational English proficiency required; bilingual skills an asset (Spanish a plus)
  • Must be available to work shifts that include weekend, evening, late night, and holiday hours.
  • Possess a friendly, positive, enthusiastic attitude.
  • Ability to be professional and courteous in all interactions with event guests, event vendors, general public, and museum staff.
  • Able to exercise good judgment while working independently and collaboratively; works well in a team environment.
  • Able to work in a noisy and sometimes chaotic environment and be flexible under a variety of circumstances.
  • Punctual, neat and accurate in work habits
  • Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 75 pounds short distances

 

APPLICATION DEADLINE:

This position is open until filled.

 

This is an on-call position that does not include benefits.  Please, no phone calls in regards to this job.

 

The Exploratorium is committed to providing equal employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, ancestry, genetic information, citizenship, marital status, pregnancy, veteran’s status or any other class protected by applicable law.

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